Refund policy

Our Promise to You

We know ordering from a small, import-based shop can feel like a leap of trust — especially when your package is coming all the way from Thailand. Here's exactly how we take care of you if something goes wrong.

If your order arrives damaged, defective, or not as described
Contact us within 7 days of delivery at hello@thaimarketonline.com with photos of the item and packaging. We personally review every case and offer a partial refund (up to 50%) as a goodwill resolution. We respond within 24–48 hours — a real person reads every message.

If your package is lost in transit
We track every order door-to-door. If a carrier confirms your package is lost, we'll work with you directly on a resolution, which may include a partial refund.

A note on returns
Because our products are imported specifically for each order, we're not able to accept returns or exchanges for change of mind or sizing. We'd rather be upfront about that now than surprise you later — that's also why every product page lists exact sizing, ingredients, and details before you buy.

What this doesn't cover
Minor color variations from screen displays, and delays caused by customs or local postal carriers once your package leaves our hands (these are outside our control, but we'll always help you track it down).

Questions before you order? Email us anytime at hello@thaimarketonline.com — we're happy to help before you buy, not just after.