Frequently Asked Questions

Where do your products ship from?

Most grocery, snack, pantry, drink, beauty, and household products are sourced from Thailand and shipped to customers in the United States with tracking.

TMO Exclusive products, such as select apparel, bags, and lifestyle items, ship from the United States and may arrive separately from Thailand-sourced products.

How long does delivery take?

Most Thailand-sourced orders arrive in approximately 8–15 business days after processing. Delivery timing can vary depending on carrier movement, customs processing, weather, holidays, and other shipment conditions.

TMO Exclusive products ship separately from the United States and may have different delivery timing shown at checkout or in tracking updates.

How does shipping work?

Thailand-sourced shipping works best when you add multiple Thai favorites together and build a box. Orders under $50 use weight-based shipping, while orders over $50 unlock lower flat-rate shipping options at checkout.

TMO Exclusive items usually have a lower shipping cost than Thailand-sourced grocery and pantry items because they ship from the United States.

Will I receive tracking?

Yes. Tracking information will be provided when your order ships.

Can Thailand-sourced products and TMO Exclusive products arrive separately?

Yes. If your order includes both Thailand-sourced products and TMO Exclusive products, your items may arrive in separate packages because they ship from different sources.

Do you accept returns?

Because many items are food, pantry, personal care, or internationally sourced products, we generally do not accept returns. If there is a problem with your order, please contact us so we can review the situation.

What should I do if my order arrives damaged or incorrect?

Please contact Thai Market Online as soon as possible with your order number and photos of the issue. We will review the order and help with the next appropriate step.

How do I contact Thai Market Online?

Please use our contact page for order, shipping, tracking, or product questions.