Shipping policy

Shipping Policy

Thank you for shopping with Thai Market Online. We specialize in authentic Thai products sourced directly from Thailand and shipped to customers in the United States.

Order Processing Time

Orders are typically processed within 3–6 business days after payment is confirmed.

Processing times may vary depending on:

  • Product availability
  • Supplier availability in Thailand
  • Holidays in Thailand or the United States
  • Order volume

Customers will receive tracking information once the order has been shipped.

Shipping Times

Estimated delivery times may vary depending on the shipping destination and carrier conditions.

Typical delivery estimates:

  • United States: approximately 7–15 business days
  • International orders (available soon) : delivery times vary by country

Please note that these are estimated timeframes and are not guaranteed delivery dates.

Multiple Package Shipments

Some orders may arrive in multiple packages depending on product sourcing, supplier location, or package weight limitations.

Shipping Delays

While we work hard to ensure timely deliveries, delays may occasionally occur due to:

  • Customs inspections
  • Weather conditions
  • Carrier disruptions
  • International logistics delays
  • High seasonal demand

Thai Market Online is not responsible for delays caused by shipping carriers, customs processing, or events outside our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided:

  • Additional shipping charges may apply
  • Delivery delays may occur
  • Lost packages may not be eligible for replacement or refund

Lost or Damaged Packages

If your package arrives damaged or appears lost in transit, please contact us within 7 days of the delivery date or expected delivery date.

Please include:

  • Your order number
  • Photos of damaged items and packaging (if applicable)
  • Any relevant delivery information

We will review each case individually and work toward a reasonable resolution.

Customs, Duties & Import Regulations

Certain products may be subject to customs inspections or import restrictions depending on destination regulations.

Customers are responsible for understanding their local import laws and regulations before placing an order.

Contact Us

If you have any questions regarding shipping, please contact our customer support team through our website contact page or support email.